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Thread: Please Support

  1. #1
    Senior Member
    Join Date
    Mar 2014
    Posts
    181

    Please Support

    Dear Donagh,

    i've been waiting for a reply to my urgent problem for a whole week now, while seeing you being responsive to other people's posts daily.

    Please let me know what going on here: http://support.pixelentity.com/threa...-Working/page2

    Best,

    Ben

  2. #2
    Administrator Donagh's Avatar
    Join Date
    Aug 2011
    Posts
    2,078
    Hi Ben, Sorry for the delay, I'm awaiting a consult from our sys-admin, who is away at the moment.

    This problem is past my expertise which doesn't extend to the server side of things - which by the way is where the problem is in this instance, as I've already mentioned. Think about it, this theme has been used by thousands of customers, a small few have had issues with their servers not sending mail but these have almost all been fixed by using a stmp plugin. In your case this hasn't worked, so I'll see what else I can do to help, it'll just take a bit of time.

    I haven't forgotten about you.

    ps. The contact forms on all of our theme demos are not working on purpose because they are a source of spam. Our sys-admin has disabled them on the back end. Unfortunately looking here for clues is not a good way to go.

  3. #3
    Senior Member
    Join Date
    Mar 2014
    Posts
    181
    I can't wait any longer, I fixed it by adding a manual section and deleting the themes footer options. Please don't change anything on the website anymore