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Thread: Purchased the HTML template by mistake

  1. #1
    Junior Member
    Join Date
    Jan 2018
    Posts
    1

    Purchased the HTML template by mistake

    Hi SmartMvp!

    First things first - your SmartMvp template (listed on Envato) is really nice! Thanks.
    I liked the template a lot and I purchased it from Envato. Unfortunately, I purchased the HTML template first ($14) when I actually wanted the WordPress version of it. I ended buying the WordPress one as well ($44).

    Could you refund my wrong purchase of the non-WordPress theme ($14)?

    My email address is: boris.krastev7@gmail.com


    Best regards,
    Boris

  2. #2
    Administrator Donagh's Avatar
    Join Date
    Aug 2011
    Posts
    2,078
    Hi, The theme and the template are sold by different Authors, hence we can't refund you what you haven't paid us! You can submit a refund request via Envato for the HTML template through the marketplace somehow which the author of that item will need to decide upon, however as far as I'm aware, Envato's policy on refunds for mistaken purchases is to only grant them in cases where the mistaken purchase has not been downloaded. Good Luck.