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Thread: Contact Form Stopped Working

  1. #11
    Administrator Donagh's Avatar
    Join Date
    Aug 2011
    Posts
    2,033
    Hi, Sorry for the delay, I was away on business for a week. So I've consulted with a sys admin and he says that the "success: false" reply which the theme's form receives from the server means that the server's mail() function was not able to send the email, hence this is an issue with that function, which I'm sorry to say is a server issue and is not something I can solve for you with access to your WP admin. This is something which will need to be looked at on your hosting account level. By the way, the stuff you posted above means nothing, its only details of what browser is accessing your website, it has nothing to do with PHP error logs. I would chase after this issue with your host or your system admin, like I suggested earlier.

    In such cases I normally suggest using the STMP solution for mail() problems, but in your case it hasn't worked, so going the server route is unavoidable. If your host tries to tell you its the theme, they are only trying to get rid of you. Don't accept that answer.

  2. #12
    Senior Member
    Join Date
    Mar 2014
    Posts
    181
    Thank you very much for the investigation. I'll now push the hosting admin to fix this asap.

  3. #13
    Senior Member
    Join Date
    Mar 2014
    Posts
    181
    Dear Donagh,

    after a long research on the server side once again this is our result:

    1. The contact form does not even work on your own demo page http://visia.themes.tf/

    2. There is no PHP error. If mail () does not work I would see that in the log. But, as I said. He sends no mail, it does not even come to that.

    3. How exactly are you getting the error message "success: flase"? The SMTP Setup is correct and he sent me a test email through the server manually, so his side works?



    There is obviously something wrong the template refusing to accept the input fields, please tell me how to fix this?

  4. #14
    Senior Member
    Join Date
    Mar 2014
    Posts
    181
    I really need help @donagh please support

  5. #15
    Senior Member
    Join Date
    Mar 2014
    Posts
    181
    I can't wait any longer, I fixed it by adding a manual section and deleting the themes footer options.