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Thread: Cannot Download/Access Pixelentity Portfolio 1.0.0 Plugin

  1. #1
    Junior Member
    Join Date
    Nov 2015
    Posts
    1

    Cannot Download/Access Pixelentity Portfolio 1.0.0 Plugin

    I have tried to download the plugin through the "theme options" but it says "Error occurred while performing the action
    InstallingPixelentity Portfolio 1.0.0
    Please try to install/activate/update the plugin manually."

    So I then tried clicking on the option below which then directs me to a new page that says "The plugin does not have a valid header."

    I do not know how to approach solving this issue so that I may take full advantage of the features provided by this theme.

  2. #2
    Lead Support Ante's Avatar
    Join Date
    Oct 2012
    Posts
    16,930
    Hello,

    apologies for that.

    Would you be able to provide us with the login details (as instructed below) so that we can check why this is happening for you?

    Thanks

    Post your admin login details in this thread so we can login to your WordPress installation and investigate the issue via the admin. You can post this information privately in this thread by wrapping the info inside a "Hide" tag as follows:

    Simply write your information into the post body as you would normally do. Then place the opening hide tag before your info, like this:

    [hide]

    Then place the closing hide tag after your private info, like this:

    [/hide]

    All info contained inside the hide tags will only be visible to forum staff

    Here is what you would type in your post:

    [hide]
    
    url:       http://yoursite.com/wp-admin
    username:  admin
    password:  yourpass
    
    [/hide]

  3. #3
    Junior Member
    Join Date
    Jan 2016
    Posts
    5
    Hi there,

    Is there a simple fix for this issue yet? I am running into the same notification of "The plugin does not have a valid header." I appreciate the help. Thanks in advance.

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  4. #4
    Lead Support Ante's Avatar
    Join Date
    Oct 2012
    Posts
    16,930
    Hello,

    I just checked and the plugin seems to be installed and activated on your website, I assume you managed to get it working?

  5. #5
    Junior Member
    Join Date
    Jan 2016
    Posts
    5
    Yup! Thanks, so much!

  6. #6
    Junior Member
    Join Date
    Feb 2016
    Posts
    5

    Same issue

    Hi,

    I'm getting the same errors as above.

    Is there a quick fix for this?

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    Last edited by jjharris; 02-05-2016 at 10:59.

  7. #7
    Lead Support Ante's Avatar
    Join Date
    Oct 2012
    Posts
    16,930
    Hello,

    I see the plugin is activated now, I assume you managed to get it working.

  8. #8
    Junior Member
    Join Date
    Feb 2016
    Posts
    2
    Hey there,

    i am currently facing the same issue. Could you please help me out?

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    Thank you!

  9. #9
    Lead Support Ante's Avatar
    Join Date
    Oct 2012
    Posts
    16,930
    Hi, just checked your website and the plugin seems to be installed?

  10. #10
    Junior Member
    Join Date
    Dec 2017
    Posts
    3
    hi there - I am having the same issue as mentioned above. As I am unable to install the Pixelenity Portfolio plugin I can not install the site theme which I recently purchased, please can you provide a resolution?

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